E- BANKING
(BENEFITS AND CHALLENGES IN AN EMERGING ECONOMY)
Keywords:
E- Banking, Information Technology, Customer SatisfactionAbstract
New Information technology has taken important place in future development of financial services, especially banking sector transition are affected more than any other financial provider groups. Increased use of mobile services and use of internet as new distribution channel for banking transactions and international trading requires more attention towards e-banking security against fraudulent activities. The development and the increasing progress that is being experienced in the Information and Communication Technology have brought about a bunch of changes in almost all facets of life. In the Banking Industry, it has been in the form of E-banking, which is now replacing the traditional banking practice. E-banking has a lot of benefits which add value to customers’ satisfaction in terms of better quality of service offerings and at the same time enable the banks gain more competitive advantage over other competitors. This paper discusses challenges in an emerging economy.
References
. Johnson (2005). Overview of Electronic Payment Systems in Nigeria: Strategic and Technical Issues. CBN, 29(2), 68 – 71.
. Ozuru, H. N; Chikwe, J. E and Idika Uduma (2010). The use of Traditional payments and electronic payments systems in Nigeria: A discourse. Proceedings of the 11th Annual Conference of International Academy of African Business and Development.
. Singhal, D and V. Padhmanabhan (2008). A Study on Customer Perception Towards internet Banking: Identifying major contributing factors. The Journal of Nepalese Business Studies. V (1), 101 – 111.
. Christopher, G; C. Mike; L. Visit and W. Amy, (2006). A Logit Analysis of Electronic Banking in New –Zealand. International Journal of Bank Marketing, 24, 360 – 383.
. Chaffey, D; Mayer, R; Johnson, K and Ellis Chadwick, F (2006). Internet Marketing: Strategy, Implementation and Practice, (3rd Edition) Financial Times/Prentice Hall, Harlow, Essex, U.K, 8 – 10.
. Masocha, R ; N Chiliya and S Zindiye (2011). E Banking adoption by customers in the rural milleus of South Africa: A Case of Alice, Eastern Cape, South Africa. African Journal of Business Management,5(5), 1857 – 1863.
. Larpsiri , R and M Speece (2004). Technology Integration: Perception of Sales Force Automation in Thailand’s Life Assurance Industry. Journal of Marketing Intelligence planning, 22(4), 392 – 406.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2015 COMPUSOFT: An International Journal of Advanced Computer Technology
![Creative Commons License](http://i.creativecommons.org/l/by/4.0/88x31.png)
This work is licensed under a Creative Commons Attribution 4.0 International License.
©2023. COMPUSOFT: AN INTERNATIONAL OF ADVANCED COMPUTER TECHNOLOGY by COMPUSOFT PUBLICATION is licensed under a Creative Commons Attribution 4.0 International License. Based on a work at COMPUSOFT: AN INTERNATIONAL OF ADVANCED COMPUTER TECHNOLOGY. Permissions beyond the scope of this license may be available at Creative Commons Attribution 4.0 International Public License.